Led successful IT projects (e.g., network upgrades, software deployments) improving efficiency and reducing downtime. Implemented cost-saving initiatives, reducing IT expenses by 15%. Streamlined IT support processes, reducing resolution time by 25%. Managed vendor relationships to ensure timely delivery and cost-effectiveness. Contributed to IT infrastructure scaling, improving performance to support growth. Monitor IT systems to identify and resolve performance issues. Handle technical incidents and escalate issues as needed.